Terms & Conditions

Updated 03-03-2024

1: Interpretation & Definitions

TVworkshop Asia Pte Ltd:

Where TVworkshop Asia is set out to mean TVworkshop Asia PTE LTD in Singapore, PT.TVworkshop Global Indonesia in Indonesia & TVworkshop Malaysia Sdn. Bhd in Malaysia!

TVworkshop Asia operates in the following locations, including TVworkshop Asia Pte Ltd in Singapore, PT. TVworkshop Global Indonesia in Indonesia, and TVworkshop Malaysia Sdn. Bhd in Malaysia. Terms & Conditions will apply in all 3 countries and countries were TVworkshop Asia is set to be asked to operate.

This agreement (T&C) is construed in accordance with the laws of Singapore. The Courts of Singapore shall have exclusive jurisdiction in relation to any matters arising out of these terms and conditions.


Booking:

A booking made by the Client with TVworkshop Asia as set out on the registration and booking form.

Registration and Booking Form/Quotation:

The Registration and Booking form/Quotation produced by TVworkshop Asia to be completed by the Client upon making a Booking.

Contract:

The contract between the Client and TVworkshop Asia under which the Services are to be provided by TVworkshop Asia to the Client.

Client:

The person, firm or company who makes a Booking with TVworkshop Asia Team Building Events & Travel

Deposit:

For all our assignments, team building events, company retreats and online team building events a full payment is required before executing the events and as stated in the quotation. Exception can be made for Singapore government 

Fee:

The amount payable by the Client under the Contract.

Force Majeure:

For any act, event, human mistakes, omission, or accident beyond TVworkshop Asia’s reasonable control, including (without limitation) strikes, lock-outs, or other industrial disputes (whether involving the workforce of TVworkshop Asia or any other party), failure of a utility service, other services, or transport network, the act of God, war, dead, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, pandemic, fire, flood, storm or default or lack of service of suppliers or TVworkshop Asia contractors, human errors by TVworkshop staff ⇒ TVworkshop Asia Pte Ltd can not by hold liable for any claims or reimbursements! TVworkshop will mediate between our client and our subcontractors for a solution in case it involves subcontractor

Fundamental Change:

A change in the date, location or over 80% of the content of the Services.

Services:

The services provided by TVworkshop Asia to the Client under the terms of the Contract and “Service” shall be construed according

1. Wording importing the singular meaning shall include the plural meaning and vice versa

2. Reference to any gender includes the other genders;
3. Headings in these Conditions shall not affect their interpretation.

4. A reference to a statute or statutory provision is a reference to it as it is in force for the time being, taking account of any amendment, extension, or re-enactment and includes any subordinate legislation for the time being in force made under it.


2. General

Conditions shall be deemed to be incorporated in all Contracts and in the case of inconsistency with any Booking Form/Quotation or other form of communication between the Client and TVworkshop Asia, whatever may be their respective dates, the provisions of these Conditions shall prevail unless expressly varied in writing and signed on behalf of TVworkshop Asia.

Any concession allowed by TVworkshop Asia to the Client shall not affect the rights of TVworkshop Asia under the Contract. If in any particular case any of these conditions shall be held to be invalid or shall not apply to the Contract, the other Conditions shall continue in full force and effect.

3. Booking

In order to place a Booking, the Client shall submit a completed Registration and Booking Form (signed quotation) to TVworkshop Asia together with the Deposit. All Bookings shall be provisional and shall only be confirmed once the Deposit has cleared in TVworkshop Asia account. If the Client is an individual, he or she must state his or her date of birth on the Registration and Booking Form and if the Client is an individual, a firm or a company making a Booking on behalf of more than one person, the date of birth of each person to whom the Services will be provided must be stated on the Booking Form.

If a Booking is made by a Client, the Client shall be deemed to have read these Conditions and if the Booking is made by telephone, e-mail or facsimile, the Client is deemed to have signed the Booking Form//Quotation.


4. Acceptance

1. A Contract shall be formed and signed by client, when TVworkshop Asia accepts the Booking in writing and TVworkshop Asia reserves the right to decline any Booking at its discretion.

2. No variation of these Conditions shall be valid unless it is in writing and signed by or on behalf of TVworkshop Asia and the Client.

3. No verbal representations made by TVworkshop Asia shall be relied upon by the Client.

4. Any quotations that may be given by TVworkshop Asia are given on the basis that no Contract shall come into existence except in accordance with condition 4.1.


5. The Fee and Payment Terms

The Fee payable for the Services shall unless otherwise stated in the Contract be the fee chargeable by TVworkshop Asia for such Services current at the date of the provision of the Services. Such Fee shall include the planning, organising and delivery of the Services.

Once the full amount has been paid by the Client, and the Contract formed under condition 4.1, if the Client wishes to alter any aspect of the Services TVworkshop Asia may make such additional reasonable charges (Charges) as it may in its absolute discretion decide and such Charges shall be notified in writing to the Client. If the Client refuses to pay such Charges, TVworkshop Asia shall be entitled to cancel the Contract forthwith and notwithstanding condition 9, the cancellation charges set out in condition 8 shall apply.

The balance of the Fee shall be paid by the Client to TVworkshop Asia by no later than six weeks (see deposit) prior to the commencement of the Services unless agreed in writing by TVworkshop Asia on confirmation of the Booking in accordance with condition 4.1. If the Client fails to pay the balance of the Fee to TVworkshop Asia then TVworkshop Asia may in its absolute discretion cancel the Booking and notwithstanding condition 9, shall be entitled to retain the Deposit.

The Fee must be paid in its entirety at the time of the Client placing a Booking in accordance with condition 3.1, if a Booking is made within six weeks of the commencement of the Services.

Failure to meet our invoice due date by the client, resulting in delayed payment and our inability to compensate our vendors, will incur a 5% late payment fee


6. Responsibilities of the Client

The Fee shall not include travel to and from the location at which the Services shall be provided and this shall be the sole responsibility of the Client unless agreed in writing with TVworkshop Asia

The Client shall be responsible for their own travel arrangements to the event, personal medical requirements, clothing and footwear for the duration of the Services unless otherwise agreed in writing with TVworkshop Asia.

The Client shall be responsible for advising TVworkshop Asia in the Booking Form of any health issues that may make them unable to take part in any of the Services. Failure to do so may result in TVworkshop Asia terminating the Contract without refund and/or withdrawing the Client from any part of the Services, notwithstanding the provisions of condition 9.

The Client shall be held responsible to make compensation for any damage they cause to the contents and furnishings of the premises where the Services are being carried out during their stay, except for wear and tear.


7. Changes to the Contract

TVworkshop Asia reserves the right to change any price or other particulars of the Services before the Contract is formed in accordance with condition 4.1.

If there is a Fundamental Change to a confirmed booking TVworkshop Asia side,  TVworkshop Asia will inform the Client as soon as is reasonably practicable and offer the Client the choice of accepting the change, receiving a full refund or accepting the provision of the Services on an alternative date.

If there is any change other than a Fundamental Change after the Contract is formed in accordance with condition 4.1, TVworkshop Asia is not obliged to inform the Client in advance and no compensation will be payable.


8. Cancellations by the Client

If the Client wishes to cancel the Contract, the Client must advise TVworkshop Asia in writing as soon as reasonably practicable and the following cancellation charges shall apply:

Less than 8 weeks before start of the event 100% of the fee

Less than 16 weeks before start of the event 50% of the fee

Less than 24 weeks before start of the event 20% of the fee

The cancellation charges are calculated inclusive of the Deposit which is in all circumstances non-refundable.

The cancellation charges may be waived in exceptional circumstances at the absolute discretion of TVworkshop Asia.

If the Client fails to arrive on the commencement date of the Services, the Fee will be due in full to TVworkshop Asia and no refund shall be given.

The Client may request to reschedule the Services, provided that they do so no later than 6 weeks before the commencement of the Services, save that TVworkshop Asia reserves the right to refuse any such request. If TVworkshop Asia agrees to reschedule the Services then an additional 20% handling fee of the total invoice amount, will be payable by the Client.

In the event of a postponement by the client. This fee is intended to cover our losses, staff compensation, and deposit payments to vendors. Any unreasonable negotiations, delay of payment, or refusal to pay this fee, resulting in further losses on our part, will lead to the immediate termination of your event or company retreat. A confirmation and the reason for cancellation will be sent to you along with the final full payment invoice. Refusal to pay will result in legal action being taken in Singaporean courts.

The client must full fill the agreed-upon payment terms and complete the full payment as specified. Rescheduling the event does not permit the client to delay payments or make any adjustment to the payment terms at own will. Any request for later payment due to postponing the event will not be honored. 

If the Client fails to pay the total sum + handling fee, then TVworkshop Asia may in its absolute discretion cancel the Contract and notwithstanding condition 9, the cancellation charges in condition 8 shall apply.

Failure/refusal to make payment may result in legal action in Singapore!


9. Cancellations by TVworkshop Asia

TVworkshop Asia reserves the right to cancel a Contract but will endeavour not to do so. If TVworkshop Asia cancels a Booking prior to the commencement of the Services,

TVworkshop Asia shall offer the Client the provision of Services on an alternative date (with pro-rata price reductions/ increases as appropriate).


10. Services

TVworkshop reserves the right to alter the content of the Services without notice to the Client.

Any Services published by TVworkshop Asia are designed for illustrative purposes only.

During the provision of the Services, TVworkshop Asia reserves the right to alter the content of the Services at any time due to certain factors including but not limited to the weather and the physical fitness of the Clients.

If a Client chooses not to participate in any part of the Services being provided, TVworkshop Asia is not obliged to provide an alternative or any refund to the Client. Any cost which can occur on clients side, due to the not participating by client, can not be claimed back at TVworkshop Asia Pte Ltd.

TVworkshop Asia may in its absolute discretion make decisions affecting the Clients and it may require a Client to cease participating in the Services if, for example, it believes that a person’s health is at risk and if the Client has failed to advise TVworkshop Asia of a health condition in accordance with condition 6.3, TVworkshop Asia may in its absolute discretion terminate the Contract forthwith without refund, notwithstanding the provisions of condition 9.

The Client must refrain from any illegal act and conduct which may give offence or cause danger or damage to any person or property at all times during the Services. If TVworkshop Asia or any of its employees, consultants or agents, believe that the Client is in breach of this obligation or is likely to breach this obligation, TVworkshop Asia may in its absolute discretion terminate the Contract forthwith without refund, notwithstanding the provisions of condition 9, and require the Client to leave the venue at which the Services are being provided. TVworkshop Asia will have no liability to the Client in respect of such termination, how so ever arising.


11. Complaints

If there is a problem during the Services, the Client must report it in the first instance to an employee or consultant of TVworkshop Asia. In the unlikely event that a problem cannot be resolved, the Client must notify TVworkshop Asia within 28 days of the end of the Services advising TVworkshop Asia of the full details of the complaint (Notice). Failure to serve the Notice on TVworkshop Asia within the specified period will preclude the Client from being entitled to take any further action against TVworkshop Asia.


12. Limitation of Liability

This condition 12 sets out the entire financial liability of TVworkshop Asia (including any liability for the acts or omissions/faults of its employees, agents, consultants, and (contractors) to the Client in respect of:

(a) any breach of the Contract;

(b) any representation, statement or tortious act or omission/faults (including negligence) arising under or in connection with the Contract.

All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.

The Conditions excludes the liability of TVworkshop Asia for death or personal injury, omissions/faults resulting from the negligence of TVworkshop Asia; or for any liability incurred as a result of fraud or fraudulent misrepresentation by TVworkshop Asia.

The Client recognises that engaging in the Services includes an inherent risk. Those risks include a broad range and the Client recognises that those risks include the possibility of personal injuries and even death. The Client chooses to participate in the services in spite of those risks. The Client therefore agrees to assume all risks that may occur resulting in any harm, damage, injury, illness or death to oneself. The Client agrees to release and discharge to TVworkshop Asia, its officers, employees, consultants and agents from any and all claims for liability, damage, injury, illness, death, costs or other expenses or any other damages claimed except in respect of personal injury or death caused by the negligence of TVworkshop Asia.

TVworkshop Asia will not accept liability for any loss or damage to any vehicle or personal property belonging to the Client during the Services.

Force Majeure:

For any act, event, human mistakes, omission, or accident beyond TVworkshop Asia’s reasonable control, including (without limitation) strikes, lock-outs, or other industrial disputes (whether involving the workforce of TVworkshop Asia or any other party), failure of a utility service, other services, or transport network, the act of God, war, dead, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, pandemic, fire, flood, storm or default or lack of service of suppliers or TVworkshop Asia contractors, human errors by TVworkshop staff ⇒ TVworkshop Asia Pte Ltd can not by hold liable for any claims or reimbursements! TVworkshop will mediate between our client and our subcontractors for a solution in case it involves subcontractor


13. Media

TVworkshop Asia has the right to take recordings of the client during the services and the client accepts that all rights whatsoever and howe so ever arising in the recordings shall be owned solely by TVworkshop Asia.

With recordings we mean all the end results made by client per group, making off raw footage and output edited, event photography.

The Client accepts and agrees that TVworkshop Asia may use any Recordings in any manner that it may in its absolute discretion decide including but not limited to its website or any other promotional material or advertisements.

TVworkshop respects law and regelation and internal policy regarding online sharing end results on Youtube, website etc. TVworkshop will always ask what the policy is and will follow that as good as it can. An acknowledgement has to be sent within 2 weeks after the TVworkshop by email if it is not allowed to share online etc. After 2 weeks we will follow the terms as stated “The Client accepts and agrees that TVworkshop Asia may use any Recordings in any manner that it may in its absolute discretion decide including but not limited to its website or any other promotional material or advertisements”


14. Corruption and Bribery

TVworkshop and Success Team Building shall comply with all applicable laws and regulations covering bribery, corruption, and improper payments, including, without limitation, the Prevention of Corruption Act 1960 of Singapore.

PT TVworkshop Global Indonesia & TVworkshop Malaysia Sdn. Bhd. will adhere to all applicable Indonesian & Malaysian laws and regulations regarding bribery, corruption, and improper payments, including but not limited to the Prevention of Corruption in Indonesia & Malaysia Any indications of corruption involving government bodies or corporate entities in Indonesia to PT TVworkshop Global Indonesia & TVworkshop Malaysia Sdn. Bhd. will be promptly reported to the appropriate government agencies in Indonesia. Any contact will be closed and any agreements will be terminated.


14. Payment conditions & more

* By signing our quotation, you agree to our Terms & Conditions, not the other way around that we have to comply with your Terms & Conditions. Notifying us of payment terms of 10/20/30 days after signing the quotation is not acceptable. It is your responsibility to manage your finances and ensure correct payment before the event.

* Please inform us promptly if we need to complete any documents to become a vendor in your procurement system. Additionally, notify us in advance of any delays in processing the details in your procurement system. Such delays will not be accepted as an excuse for late payment.

* After the quotation is signed, modifying the number of participants is not possible.

* TVworkshop/Success Teambuilding is not responsible for:

- Participants not showing up or not joining on the day of the event!

- Reducing the number of participants after locking the amount or reducing it after the event for invoicing is not possible

* More people joining on the day of the event? We will send you the rest invoice accordingly including the extra number of participants!

* The invoice amount 100%  must be paid within 10 Singapore business days after approval/signing. This payment serves as the deposit for reserving rooms at your hotel/resort, purchasing tickets, and arranging your complete company retreat or event. Booking will be proceeded as per the payment is cleared in our bank. Rooms & seats may not be booked or guaranteed if no payment is received. Earliest payment is appreciated.

* We cannot be held responsible for any delays or late payments by the client that result in rooms or tickets becoming unavailable after the final payment deadline. It is imperative to book and pay on time, as reimbursement is not feasible

* Failure to meet our invoice due date by the client, resulting in delayed payment and our inability to compensate our vendors, will incur a 5% late payment fee

* Room bookings and ticketing (for ferry and air) are dependent on availability. If fully booked, we will work with you to explore alternative timing or dates, or seek accommodations at another hotel. Please note that reimbursement is not an option

* To ensure the best experience for our guests, we exclusively provide single occupancy and twin sharing accommodations during our company retreats. Triple sharing is not available. Based on your preferences, we will allocate rooms accordingly. In cases of uneven numbers for twin sharing, guests will be accommodated in single rooms

* Once the quotation is signed, cancellation is not permitted, and full payment is required. However, we are open to discussing alternative dates with you,  as mentioned under section 8, conditions will apply. Failure/refusal to make payment may result in legal action in Singapore

* TVworkshop/Success Team Building cannot be held responsible for participants who fail to show up or decide not to join on the day of departure. It is not possible to reduce the number of participants after signing the quotation. No show participants will be charged 100% of total tour fare.

* Additional participants joining on the day of the company retreat are subject to availability for flights, hotel accommodations, and ferry ticketing. We will make every effort to accommodate them. Subsequently, we will send you an updated invoice reflecting the additional number of participants.

* TVworkshop and Success Team Building, and any of its agents, employees or representatives, shall not collect, retain, process or transfer any Personal Data of the participants, including photographs of the participants, and as such, shall not take any photographs of the participants during the Company Retreat on its camera or other devices.

* TVworkshop Asia Pte Ltd retains the sole right to decide whether to proceed with any included CSR programs involving the elderly or children in your event or company retreat. These CSR programs are designed to benefit the elderly or children and are not intended for the company's self-promotion. Any CSR program that does not include gifts or donations will be terminated.


* This arrangement shall be governed by Singapore laws and all parties submit to the exclusive jurisdiction of the Singapore courts.

* This Agreement shall not give any rights to a party which is not a Party to this Agreement, under the Contracts (Rights of Third Parties) Act 2001 to enforce any term of this Agreement or seek any benefit from this Agreement.

* The failure or delay on the part of any Party to enforce any of the terms of this Agreement, exercise its available options, or insist on strict performance by the other Party, shall not be construed as a waiver or a relinquishment of that Party’s right.

* Success Team Building Singapore is a sister company of TVworkshop Asia Pte Ltd. Payment in Asia is centralised at TVworkshop Asia Pte Ltd ACRA UEN 201526873N.

- TVworkshop Asia Pte Ltd is registered at Gebiz & Vendor@gov
- TVworkshop Asia Pte Ltd is registered at IRAS as a non-GST

* Invoicing/payment methods: Preferable Bank to TVworkshop Asia Pte Ltd. or by Pay Now to UEN 201526873N TVworkshop Asia Pte Ltd


- TVWORKSHOPASIA PTE LTD
Bank: OCBC Bank Singapore 65 Chulia Street
Bank/Sort Code: 7339
BIC: OCBCSGSG
Account nr. 695018945001
Payment Reference: Invoice number

Privacy Policy:
At TVworkshop, we prioritize the meticulous handling of personal data. We ensure that personal data is processed and safeguarded with utmost care. Our processing practices adhere to the privacy regulations established by the PDPC Government of Singapore. We will only process the personal data you provide to us for the purpose of delivering the services you have acquired from us. You can read the Privacy Policy on our website www.tvworkshop.com: Click--> About Us --> Privacy Policy. For the purposes of this Company Retreat, there shall be no Personal Data shared to or received by TVWorkshop.

Should you have any further questions, please do not hesitate to contact us.

Kind regards,
Emile Leus



TVworkshop Asia Singapore registered at ACRA Singapore 201526873N